FAQs
Questions we get asked
If yours is not here, call or send us a message, as we would rather answer it than have you guess.
General
Do you charge for a quotation?
No. The first visit, the survey and the written quotation are free and carry no obligation. We would rather spend an hour finding out a project is not a good fit than start one that is not.
How far do you travel?
We are based in Maidstone and work across Kent: Medway, the Weald, and out towards the coast. We take on work in the wider South East where the project suits us. If you are unsure, ask.
Are you insured?
Yes. We carry public liability insurance and can provide a copy of the certificate before work begins. If a contractor cannot produce one on request, that tells you something.
How do payments work?
Staged payments tied to completed milestones, agreed in writing before we start. We do not ask for a large sum up front, and you never pay for work that has not been done.
Do you handle planning and building regulations?
Yes. On design and build projects we handle drawings, planning applications where one is needed, structural calculations, building regulations submissions and inspections, through to sign-off.
What happens if something goes wrong after you finish?
You call us and we come back. Workmanship is covered, and any manufacturer warranties on materials and installed products are passed to you with the handover paperwork.
Extensions
Do I need planning permission for an extension in Kent?
Many single-storey rear extensions fall under permitted development, so no application is needed. Two-storey work, anything to the front, and properties in conservation areas or listed buildings usually do need permission. We check your property's specific position before any design work starts, and handle the application if one is required.
How long does a typical extension take?
A single-storey rear extension usually runs 10 to 14 weeks on site once we start. Two-storey and wrap-around projects are typically 16 to 22 weeks. Design and planning beforehand adds 8 to 12 weeks if an application is needed. You get a written programme before we begin.
Can you work to an architect's drawings I already have?
Yes. If you already have drawings and approvals we will price and build from them. If you don't, we can take the project from scratch, which usually works out faster and avoids the gaps that appear when design and build sit with different firms.
How do payments work?
We work to a staged payment schedule tied to completed milestones, never a large sum up front. Each stage is agreed in writing before work starts, so you always know what has been paid for and what comes next.
Timber Frame
Why choose timber frame over traditional brick and block?
Timber frame goes up considerably faster because the frame is fabricated off site while groundworks happen in parallel, and it is far less weather-dependent. It also insulates better for a given wall thickness, so you get lower running costs and a warmer building, with a much smaller carbon footprint than masonry.
How long does a timber frame build take?
Roof works can begin from day one as the timber frame goes up. The structure can typically be weathertight within one to two weeks, helping complete the overall build several weeks faster than masonry.
Do you build cabins, lodges and garden rooms?
Yes. Bespoke cabins, lodges and garden buildings are a large part of what we do, from simple insulated garden offices to fully serviced holiday lodges with kitchens and bathrooms. Many fall under permitted development, though the rules on size, height and use are specific, so we will check yours.
How long does a timber frame building last?
A properly designed, detailed and maintained timber frame building has a design life equal to masonry. The oldest timber framed buildings in Kent have stood for centuries. Longevity comes down to keeping the frame dry, which is a detailing and workmanship question, not a material one.
Refurbishments
Can you remove internal walls to open up a space?
Yes, and it is one of the most common things we are asked for. Load-bearing walls need a structural engineer's calculations and building regulations approval, with a steel or timber beam sized for the load. We arrange the engineer, the approval and the installation as one job.
Can we stay in the property during the work?
Often yes, depending on scope. Where a kitchen or the only bathroom is out of use, or where the work is extensive, it is usually faster and less stressful to move out for a period. We will be straight with you at quotation stage about what living through it would actually involve.
Do you take on commercial refurbishments?
Yes. Offices, retail units, cafés and similar. Where a business needs to keep trading we phase the work and, where practical, work outside opening hours to keep disruption down.
Container Conversions
Do I need planning permission for a container conversion?
It depends on use, siting and how long it stays. A container used as temporary site accommodation is usually treated differently from a permanent café or retail unit. We assess your specific situation early and tell you what consent is needed before you commit to anything.
Are converted containers warm enough to use year round?
Yes, when insulated properly. A bare container is a steel box and behaves like one, so insulation and vapour control are the whole job. We line ours to a specification that performs through a British winter and, just as importantly, does not sweat with condensation.
What can a container be converted into?
Offices and studios, meeting rooms, cafés and food outlets, retail and pop-up units, welfare and site accommodation, workshops and storage. Multiple containers can be joined or stacked to create larger spaces.
How long does a conversion take?
Most single-container conversions are complete within two to four weeks of the container arriving. Because the majority of the work is done off site, disruption at your location is usually limited to delivery, siting and connection of services.
Carpentry
Do you make bespoke pieces, or only fit off-the-shelf?
Both. Where a standard unit fits the space and the budget, that is usually the sensible answer. Where it doesn't (an awkward alcove, a period property where nothing is square, a specific look you want), we make to measure.
Can you repair rather than replace old timber work?
Usually, and often it is the better outcome. Splicing in new timber to a damaged sill, joist end or staircase string keeps the original character and costs less than a full replacement. We will tell you honestly when a repair is not worth doing.
Do you take on carpentry-only work?
Yes. We are a full building contractor but we take on standalone carpentry (a staircase, a run of fitted wardrobes, a new floor) as well as the carpentry within our larger projects.
Airless Spraying
Why spray instead of brush and roller?
Speed and finish. Airless spraying covers a large area in a fraction of the time, and it lays down an even film with no brush marks, roller stipple or lap lines. On profiled surfaces like cladding and spindles it reaches into detail that a brush cannot do neatly.
Is the finish durable?
Yes. Durability comes from the coating and the preparation, not the application method, and spraying applies a more consistent film thickness than a roller does. Properly prepared and correctly specified, a sprayed finish outlasts a brushed one.
How much mess does spraying make?
Very little, because masking is most of the work. We mask and sheet everything that isn't being coated before any paint is mixed. The preparation takes longer than the spraying, which is exactly why the results are clean.
Can you spray occupied premises?
Yes. We work in occupied homes and trading premises regularly, phasing rooms or areas and using low-odour products where appropriate so you can keep using the rest of the building.
Groundworks
Do you do groundworks as a standalone job?
Yes. We take on groundworks packages for other contractors and self-builders as well as delivering them within our own projects: foundations, drainage and slab, ready for a frame or a build to follow.
Does a new driveway need planning permission?
Usually not, provided the surface is permeable or drains to a soakaway within your own boundary rather than running off onto the road. Non-permeable driveways over five square metres draining to the highway do need permission. We design drainage into the job so this is not a problem.
What is the right foundation for my project?
It depends entirely on ground conditions, nearby trees and the loads involved, which is why we investigate rather than assume. Strip, trench fill, raft and pile are all appropriate in different situations. Getting this wrong is the most expensive mistake available on a building site.
Can you work on sloping or difficult sites?
Yes. Sloping sites need retaining structures, terracing and careful drainage design, and awkward access needs the right plant and a sensible sequence. Both are routine for us, and we will assess access and levels at the first visit.
Tell us what you are planning
A free, no-obligation quote and an honest view on cost and timescale. We cover Maidstone, Medway, Kent and the South East.